L&A Property Group trading as L&A Estates respects your privacy and your right to understand how your information will be handled and used. Our Privacy Policy explains how we collect, use and store your information. L&A Estates ensures that all information protection and customer legislation standards are met when handling any of your personal information.
References in this Privacy Policy to “we”, “us”, “L&A Property Group” and "L&A Estates" are to L&A Property Group (company number 12902747 )
How We Collect and Process Your Personal Data
Under the GDPR (General Data Protection Regulations) we collect and use information about you to ensure that we can continue to provide you with excellent customer service. You provide us with your information directly when you make an enquiry through us.
We ensure the security of any personal information we hold by using secure date storage technologies and precise procedures in how we store, access and manage that information. Our methods meet GDPR compliance requirement. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.
Internet Cookies
When you visit landaestates.co.uk, we collect information about your device to ensure we can continue to drive innovation and improve usability to benefit your experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website.
Cookies that we use are: analytical tracking. This allows us to see the usage of our website, however all data captured is anonymous and can’t ever be tracked to a single user or IP. We use Google for this purpose.
Other cookies such as Doubleclick, Google Adword, Facebook, Twitter and Bing are used to provide you with personalised advertisements when you visit other selected websites, after your visit to L&A Estates. These advertisements will be in the form of ‘banner advertising’ and will show you services that we believe you will be interested in, based on your browsing history on our website. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Managing Your Email Marketing & Subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. L&A Estates will only send you marketing communications where you have explicitly consented to receive them and using your preferred channels of communication. We will continue to communicate with you in the same way until you tell us otherwise. If you do nothing, we will assume that you are happy for L&A Estates to continue to send you marketing communications in the same way.
If you have opted-in to receive marketing communications from us you can manage your preferences online at any time.
Data Security and Protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures. Where L&A Estates ask third parties to work on our behalf, we require all third parties that interact with information to undergo an Information Security Due Diligence Assessment to ensure that information is only shared where third parties have appropriate security measures in place.
We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. L&A Estates does not routinely share information outside of the European Economic Area (EEA). If it is necessary we will only do so with the relevant protection in line with data protection legislation requirements.
Data Retention
We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your data. After this period, your information will be permanently erased or otherwise irreversibly rendered anonymous.
Your personal data is retained in accordance with the following criteria: When you provide us with personal data in order to use the services of L&A Estates, such as marketing communications, we will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. You can withdraw your consent at any time.
When you contact the L&A Estates Customer Service team, we will keep any additional personal data you provide that is specific to your inquiry for as long as you remain an active customer of L&A Estates. We will keep any call recordings for twelve months. Please note that credit card details are not recorded as part of the call.
Contacting Us
When you contact L&A Estates through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact L&A Estates by phone your call may be recorded for quality, training and security purposes.
Further information
Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of, information that we hold about you, you are also entitled by law to make a Data Subject Request. You can make such a request by emailing us at info@landapropertygroup.co.uk. Please note that we may need to exclude certain information as part of your request, e.g. in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.
Overview of the GDPR – General Data Protection Regulation
Privacy and Electronic Communications Regulations 2003
Landaestates.co.uk Privacy Policy updated in July 2022