L&A Property Group Ltd (company number 12902747), trading as L&A Estates, respects your privacy and your right to understand how your information is handled and used. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us, use our website, or receive our services. References to “we”, “us”, or “our” mean L&A Property Group Ltd trading as L&A Estates. If you have any questions, please contact us at info@landapropertygroup.co.uk or visit us at Pioneer House, North Road, Ellesmere Port, Cheshire, CH65 1AD. We are committed to safeguarding your information in compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Data (Use and Access) Act 2025, ensuring all data protection and consumer legislation standards are met. We collect personal data such as your name, address, contact details, enquiry information, marketing preferences, and communications with us, as well as limited technical data like your IP address, browser type, and cookie identifiers. We use your data to provide and manage our property services, respond to enquiries, send marketing communications (email, SMS, post, or social ads with your consent or soft opt-in), improve website performance, and meet legal obligations. We may share data with trusted third parties including property platforms (e.g. OpenRent, Rightmove), IT and web hosting providers, marketing and analytics partners (e.g. Google, Meta, Bing), and professional advisers, all under strict confidentiality and data protection standards. We do not routinely transfer data outside the UK; if we do, appropriate safeguards such as UK Addendum Standard Contractual Clauses will apply. Personal data is retained only as long as necessary (e.g. customer records up to 6 years, marketing until consent withdrawn, call recordings 12 months) and securely deleted or anonymised thereafter. We use secure storage technologies and access controls but cannot guarantee complete security over the internet. Our website uses cookies—essential for functionality, analytical (Google Analytics 4) for performance insights, and marketing (Google Ads, Meta, Bing) for personalised ads. You can manage or withdraw consent via our cookie banner or browser settings. We will only send you marketing messages where you have opted in or under the soft opt-in for existing customers, and you can withdraw consent at any time by contacting us. We do not use automated decision-making or profiling with significant effects on you. Under UK GDPR, you have the right to access, correct, erase, restrict, or object to processing, request data portability, withdraw consent, and complain to the Information Commissioner’s Office (www.ico.org.uk | 0303 123 1113). We respond to valid requests within one month. For all data protection matters, contact our Data Protection Officer at info@landapropertygroup.co.uk. We may update this Privacy Policy periodically to reflect legal, technical, or business changes, and the latest version will always be available on our website.
Landaestates.co.uk Privacy Policy updated November 2025